Meet Lilu — your smart digital concierge that handles guest requests of any complexity across every messaging channel.


It answers hotel questions, modifies or cancels bookings, adds guests, extends stays, processes early check-ins and late check-outs, and offers upsells — breakfast, parking, spa, and more.


Powered by your hotel’s rules, live room availability, and full booking engine integration, Lilu delivers fast, on-brand, and accurate responses every time.

How can we contact you?

Experience how effortlessly your guests can chat — and how much time your team can save. Test Lilu in your own environment — enjoy a free 30-day trial with full setup and support included

One assistant for all channels

Free integration

30-day free trial

Works on your data and rules

Speaks 50+ languages

One smart assistant. Every language, every platform, every customer.

Flat monthly pricing

Launch in 30 minutes

How to Launch in 4 Simple Steps

Connect your channel manager

Log in to Lilu and link your booking engine or PMS.

Upload static info such as menus, hotel standards, rules, spa services, or promotions — whatever helps personalize your guest experience.

Enrich Lilu’s knowledge (optional)

Customize your assistant

Give your assistant  a name, tone, and personality. Set communication rules — formal or friendly tone, emoji use, upsell behavior, and more.

Integrate chats and messengers your guests already use. No tech skills required — our team will handle the integration for you, free of charge.

Choose and connect your channels

Lilu starts working right away — no manual training, no scripts, no complex setup like traditional chatbots.

Happier Guests

Guests always get help — no waiting, no calls to reception, no frustration.
One consistent experience across chat, WhatsApp, Telegram, Instagram and more.

Results You’ll See

Turn conversations into conversions — and guest service into your biggest advantage. Faster replies, higher satisfaction, and more bookings with zero extra workload.

Instant 24/7 Responses

First reply in seconds — even after hours. Guests get accurate answers anytime, and night inquiries close automatically.

More Direct Bookings

The assistant clears doubts that stop guests from booking. More visitors convert to paying guests — and smart upsells grow revenue.

Handles Complex Scenarios

Early check-ins, late check-outs, extra beds, special requests — all processed automatically, even if your website doesn’t support it yet.

Less Routine for Front-Desk Staff

Frequent questions about parking, check-in, or breakfast are handled instantly, letting your team focus on high-value or personal interactions.

One One “super assistant” serves your entire network:

a shared knowledge base for all brands and properties, unified rules and integrations (PMS, channel manager, loyalty), and full control across every location.

It automatically identifies the correct property and context, then performs bookings, modifications, cancellations, upsells, and loyalty actions — all within a single conversation and channel.

Try Lilu as a Guest

Chat with the demo assistant and see how it guides guests, answers common questions, and delivers instant, on-brand replies — just like it would on your own website.

Your guests chat.
Lilu handles the rest.

How can we contact you?

Works with any type of requests and questions

Do you have cribs for children?

What time does breakfast start?

Can you arrange champagne in our room before arrival?

Can we change the stay dates?

How do I connect to the Wi-Fi?

How do I connect to the Wi-Fi?

Want to book a room for two with a sea view in July?

Just $199/
month per bot

+1 888 888 7788