Capabilities
Fast Launch
Get a ready-to-use assistant in 30 minutes out of the box — or a fully customized, fully integrated solution tailored to your workflows in just 2–3 days.
Website chat, Viber, WhatsApp, Facebook, Telegram, email, SMS etc — one unified assistant with shared context, shared logic, and shared analytics across all channels.
One Assistant for Every Digital Channel
Powered by Your Data
The assistant works on top of your catalogs, documents, policies, CRM/ERP, inventory systems, and payment and delivery services.
Ready-made connectors for popular CRMs, ERPs, delivery services, and payment providers.
Custom integrations with your internal systems delivered in a few days — at no extra cost.
Custom integrations with your internal systems delivered in a few days — at no extra cost.
Integrations That Just Work
Deals, Not Just Replies
Checkout
Payment
Order updates
Lilu manages the entire journey from first contact to payment and fulfillment:
Product matching and calculation
Qualification
Any changes — all inside a single conversation across all channels.
It supports customers throughout the entire lifecycle
24/7 support
Renewals
Upsell & Cross-sell
Personalized recommendations powered by your data.
Onboarding
Predictable Pricing
Hand-Off to a Human
Security & Compliance
A fixed monthly price with no fees for messages or conversations. Free integration and a 30-day free trial included.
Transfer a conversation to a human agent or team at any moment — with full context preserved.
We comply with leading international privacy and data-security frameworks — including the EU GDPR, Indonesia’s Personal Data Protection Law (No. 27/2022), and Vietnam’s Personal Data Protection Law (PDPL 2025) — ensuring that our customers and their users remain fully protected everywhere we operate.
Orchestrator for
Multi-Location Networksor
Multi-Location Networksor
One One assistant manages communication across all stores, locations, and product lines — automatically choosing the right context for every request.