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Features

Lilu keeps pricing easy — no message limits, no hidden fees, no surprises.
Every plan includes full setup, integration, and support at no extra cost.

Simple. Transparent. Predictable.

For Hotels

• Unlimited chats and messages
• 24/7 concierge assistant across all channels
• Full integration with PMS and booking engines
• Personalized setup by the Lilu team
• 30-day free trial
• Cancel anytime

Perfect for independent hotels, resorts, and small chains.

$199 / month per bot

• Unlimited chats and messages
• Full product catalog integration and CRM sync
• Payment, delivery, and promo automation
• Analytics and sales insights dashboard
• 30-day free trial
• Cancel anytime

Designed for online stores ready to scale with smart automation.

$499 / month per bot

For E-commerce

Free integration with your systems in just a few days

30-day free trial

Fixed monthly price

One AI assistant that sells, supports, and automates — across all your sales channels.

Works on your data (stock, pricing, shipping, policies, etc.)

One assistant for all channels

Instant 24/7 Responses

First reply in seconds — even when your team is offline. Customers get real-time answers anytime, day or night.

The assistant removes purchase barriers, guides customers to the right choice, and suggests relevant add-ons — accessories, compatible products, or bundles.

Higher Conversions

Fewer
bandoned Carts


Promo codes applied, shipping and payment clarified, checkout links sent — all directly in chat, with zero friction.

Returns, exchanges, address changes before shipment, preorders, and stock checks — all handled instantly in one conversation.

Less Routine
for Your Team

Results You’ll See

Turn conversations into conversions — and customer service into your biggest sales driver. Faster replies, happier customers, and more orders with zero extra workload.

Capabilities

Everything your sales and support teams handle — now automated in chat.

During Checkout

Payment links, delivery or pickup options, CRM data collection, and automatic lead or deal creation in your CRM.

After Purchase

Order status and tracking, delivery date or address changes before shipment, returns, exchanges, warranty cases, and repeat purchases.

Upsell & Cross-sell

Accessories, extended warranties, and complementary services.

Analytics & Insights

Identify purchase barriers, track common questions, and uncover catalog content gaps to improve conversions.

Product search and recommendations, size or compatibility advice, model comparisons, and alternative suggestions.

Before Purchase

Integration

Didn’t find your system?

We’ll integrate it via API or product feeds — free of charge, within a few days.

How to Launch in 4 Simple Steps

Select
“E-commerce”

Choose the e-commerce setup to tailor Lilu for online sales and customer support.

Link your product or service catalog, item descriptions, and store rules — pricing, promotions, and policies.

Connect Your Data Sources

Choose Your Channels

Add your website chat and the messengers your customers already use — WhatsApp, Telegram, Instagram, and more.

Integrate your preferred payment gateways and shipping providers for a seamless checkout experience.

Connect Payment and Delivery Services

Lilu starts working right away — no manual training, no scripts, no complex setup like traditional chatbots.

Within 4–5 hours, your data is processed and ready — you’re all set to launch.

Always Included

Free integration with your systems in just a few days

30-day free trial

Fixed monthly price — no message limits

Everything you need — right from the start.

One Operate in multiple regions with different catalogs and delivery rules?
One smart assistant can serve your entire retail network.

It works with localized stock data and provides instant access to all key functions — product recommendations, order placement, returns and exchanges, preorders, installments, and subscriptions.

The assistant automatically identifies the right store, warehouse, and context — performing every action within a single chat and channel.

How can we contact you?

Experience how effortlessly your customers can shop — and how many sales your team can save.
Test Lilu in your own store environment — enjoy a free 30-day trial with full setup and support included.

Works with any type of requests and questions

Can I see a comparison between these two products?

Is this laptop compatible with my monitor?

Can I pay in installments?

Can we change the stay dates?

Do you have any discounts or promo codes today?

Certainly, I'm here to assist you with anything you need.

Do you have this model in size M?